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Support, Service, Spare Parts
Here is some information on service, support and spare parts for adt-audio analog mixing consoles and pro audio gear. If you have a problem with your equipment, please get in touch with us. We can often help you just by sending information or granting access to the customer server that contains many technical drawings. Here is the contact information for service and support at the factory:
Service companies for mixing consoles and pro audio equipment
Spare Parts If you need spare parts for your gear, please tell us the exact name and the serial number of the defective device. Of course we also need information on the particular spare parts that you need. Spares for devices that are not older than 10 years are usually available from stock or at short notice. We also store many spare parts for older devices as well as substitute parts for parts that are no longer available. Please, specify exactly what you need. It is a good idea to include a photo with your inquiry. In any case we will send a quotation including prices, lead time - if there is any - and shipping cost. Service at the Factory Please, do not send in devices which are not in running production anymore, before you have got in touch with us. If you have an older, defective device, please let us know which unit you have and what kind of problem there is. We need the type name and the serial number, at least the year of manufacture, if you don't have a serial number. With this information we can usually tell if spare parts or substitute parts are still available, if repair is possible and how high the cost would be. With very old equipment it is very often only necessary to clean the entire unit and the electromechanical parts like pots and switches to bring the unit back to work again. Usually you can do this cleaning yourself easily. Please ask for details. |
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